Frequently Asked Questions

Placing an order on Sonavey is simple:

1. Browse our collections and find the products you want
2. Select your size, color, and quantity
3. Click "Add to Cart" and continue shopping or proceed to checkout
4. Review your cart and enter any promotional codes
5. Enter your shipping and billing information
6. Choose your payment method and complete your purchase

You'll receive an order confirmation email once your purchase is complete.

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
• Buy Now, Pay Later: Klarna, Afterpay (where available)

All payments are processed securely with industry-standard encryption.

You should receive an order confirmation email within a few minutes of placing your order. This email includes:

• Your order number
• Items purchased and quantities
• Shipping and billing addresses
• Payment method and total amount
• Estimated delivery date

If you don't receive a confirmation email, check your spam folder or contact us at support@sonavey.com

Once your order ships, you'll receive a tracking email with your tracking number. You can also track your order by logging into your account and viewing your order history, or by visiting our Order Tracking page.

Orders can be modified or cancelled within 1 hour of placement. After this time, your order enters our fulfillment process. Please contact our customer service team as soon as possible if you need to make changes.

We offer several shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day

Shipping options and costs vary by product and destination. Please check your cart at checkout or individual product pages to see available shipping methods and pricing for your specific items.

Delivery times depend on your location and chosen shipping method:

• Standard Shipping: 5-7 business days within the US
• Express Shipping: 2-3 business days within the US
• Overnight Shipping: Next business day within the US
• International: 7-21 business days depending on destination

Processing time is 1-2 business days. Orders placed before 2PM EST ship the same day.

We are expanding our shipping capabilities to serve international customers. Currently, we offer shipping to select countries with more destinations being added regularly. International shipping costs and delivery times vary by destination and product. Please check your cart at checkout to see available shipping options. Customers are responsible for any customs duties or taxes imposed by their country.

Some shipping restrictions may apply:

• Certain products may have shipping restrictions to specific countries due to import regulations
• Large or heavy items may only be available for ground shipping
• Some remote or rural areas may have extended delivery times
• P.O. boxes are not accepted for certain shipping methods

Any restrictions will be displayed at checkout before you complete your order.

We offer a 30-day return policy for unused items in original packaging. Returns are free for US customers, and we provide a prepaid return label. Items must be returned within 30 days of delivery. Personalized or custom items cannot be returned.

To start a return, visit our Returns Center or contact customer service. You'll receive a return authorization number and prepaid shipping label. Pack items securely and ship using the provided label.

To exchange an item for a different size or color:

1. Start a return for the original item
2. Place a new order for the item you want
3. Ship the original item back to us using the prepaid label
4. Once we receive your return, we'll process your refund

This ensures you get your new item faster than waiting for the exchange process.

Once we receive your returned item, refunds are processed within:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Original payment method: 3-7 business days depending on your bank

You'll receive an email confirmation once your refund has been processed.

Return shipping is free for customers in the United States. We provide a prepaid return label with every return authorization. For international returns, customers are responsible for return shipping costs, except in cases of defective or incorrect items sent by us.

Click "Sign Up" at the top of any page and fill in your information. Creating an account allows you to track orders, save favorites, and enjoy faster checkout. You can also create an account during your first purchase.

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email within a few minutes, check your spam folder.

To manage your account profile:

1. Log into your account and click on "Account" or "My Profile"
2. Update your personal information, addresses, and contact details
3. Manage your saved payment methods
4. Set your communication preferences
5. View and edit your address book

Remember to save any changes before leaving the page.

View your complete order history by logging into your account and selecting "Order History" or "My Orders." Here you can:

• See all past and current orders
• Track current shipments
• Download invoices and receipts
• Start returns or exchanges
• Reorder favorite items

Manage your email preferences in your account settings:

• Order Updates: Confirmation, shipping, and delivery notifications
• Marketing Emails: Promotions, new arrivals, and exclusive offers
• Product Updates: Restocks and price drops on favorited items

You can also unsubscribe from marketing emails using the link at the bottom of any promotional email.

Yes! Each Sonavey product comes with its own specific warranty coverage. Warranty terms, duration, and coverage details vary by product type and can be found on individual product pages. Please check the specific product page for complete warranty information and terms.

Care instructions vary by product and are included with each item. General care tips:

• Always check the care label before washing
• Use cold water for most items to prevent shrinking and color fading
• Air dry when possible to maintain fabric quality
• Store items properly to maintain their shape

Specific care instructions can be found on each product page and on the care tag attached to your item.

Each product page includes detailed size charts and measurements. We also offer a comprehensive size guide with tips for measuring. If you're between sizes, we recommend sizing up for comfort.

Explore our curated collections to find exactly what you're looking for:

• New Arrivals: Latest products and trending items
• Featured Items: Our curated selection of quality products
• Seasonal Collections: Items perfect for the current season
• Sale Items: Discounted products and special offers

Visit our Collections page to browse all available categories.

Product availability is updated in real-time on our website. If an item shows as "In Stock," it's available for immediate shipping. For out-of-stock items:

• Sign up for restock notifications on the product page
• Check back regularly as we restock popular items frequently
• Contact customer service for estimated restock dates
• Consider similar items from our recommendations

If you're experiencing issues with our website, try these steps:

1. Clear your browser cache and cookies
2. Disable browser extensions temporarily
3. Try using a different browser or incognito/private mode
4. Check your internet connection
5. Update your browser to the latest version

If issues persist, contact our support team with details about your browser and the problem you're experiencing.

Currently, Sonavey operates through our mobile-optimized website. Our site is fully responsive and works seamlessly on all mobile devices. For the best mobile experience:

• Use the latest version of your mobile browser
• Ensure you have a stable internet connection
• Add our site to your home screen for quick access

A dedicated mobile app may be available in the future - stay tuned!

If you're having trouble completing your checkout:

• Verify your payment information is entered correctly
• Check that your billing address matches your payment method
• Try a different payment method
• Disable pop-up blockers
• Clear your browser cache

Contact support immediately if payment was processed but you didn't receive confirmation.

Our website is optimized for modern browsers. We recommend using the latest versions of:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

If you're using an older browser, you may experience limited functionality. Please update to the latest version for the best experience.

We're committed to making our website accessible to everyone. Our accessibility features include:

• Keyboard navigation support
• Screen reader compatibility
• High contrast options
• Text scaling capabilities
• Alternative text for images

Visit our Accessibility page for more information or to report accessibility issues.

Our customer service team is available:

• Live Chat: Available 24/7 on our website
• Email: support@sonavey.com (responses within 24 hours)
• WhatsApp/SMS: +1 307 441 7766 (Mon-Fri, 9AM-6PM EST)