Refund Policy
Your satisfaction is our priority - Understanding our refund process
Our Refund Commitment
At Sonavey, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help with a hassle-free refund process.
30-Day Money-Back Guarantee
Full refund available within 30 days of purchase for eligible items in original condition.
Refund Eligibility
✅ Eligible for Full Refund
- Items returned within 30 days
- Products in original, unused condition
- Original packaging and accessories included
- Defective or damaged items
- Items that don't match description
- Wrong item shipped by our error
❌ Refund Restrictions
- Items used or damaged by customer
- Returns after 30-day window
- Custom or personalized items
- Consumable products that have been used
- Items without proof of purchase
- Final sale or clearance items
How to Request a Refund
Contact Us
Email us at support@sonavey.com or message +1 307 441 7766 within 30 days of purchase.
Get Authorization
We'll provide a Return Authorization Number (RMA) and return shipping instructions.
Ship Your Return
Package items securely with the RMA number and ship using our prepaid label.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Refund Timeline
Processing Time
3-5 business days after we receive your return
Bank Processing
5-10 business days for funds to appear in your account
Total Timeline
7-15 business days from when we receive your return
Refund Methods
💳 Original Payment Method
Refunds are processed back to your original payment method whenever possible. This is our preferred and fastest method.
🏦 Bank Transfer
For certain payment types, we may issue refunds via bank transfer. Additional processing time may apply.
💰 Store Credit
Available as an option for faster processing. Store credit never expires and can be used on future purchases.
Special Situations
🚚 Damaged in Shipping
If your item arrives damaged, we'll provide a full refund plus return shipping costs. Contact us immediately with photos.
🎁 Gift Returns
Gift recipients can return items for store credit without a receipt. Original purchaser information required for cash refunds.
🌍 International Orders
International return shipping costs are customer responsibility unless item was defective or incorrectly shipped.
💡 Partial Refunds
Items showing signs of use or missing components may qualify for partial refunds at our discretion.
Need Help with Your Refund?
Our customer service team is here to make your refund process as smooth as possible.